| Digital Transformation Led logistics module of SAP S4 HANA implementation and new EWM, TM, RPA and API’s solutions as a next step of digitalization. Launched D2C operations in Sweden, Norway, Denmark. |
| Digital Transformation Project S/4 HANA Logistics Module INITIAL STATE: •Outdated SAP system with many manual steps and poorly structured data. •Business decision (Board of Management) to migrate to S/4 HANA and integrate additional digital tools for logistics efficiency. ACTION: •Team Setup: Formed and distributed teams by functional sub-modules (Transport Planning, Transport Invoicing, Carrier Integration, Warehouse Management, Claims & Returns Management). •Planning & Timeline: Collaborated with global IT to create a detailed project timeline including key milestones (Delta Alignment Workshops, iTest phases). •Testing & Improvement: •Developed a comprehensive list of test scenarios across modules. •Documented all system gaps and process weaknesses, escalated issues for IT resolution and improvement. •Process Alignment: Ensured integration between ERP (S/4 HANA) and Logistics Service Providers (LSPs) with minimal disruption RESULT: •Successful go-live with slight delay, but zero operational interruption. •Smooth hyper-care phase with clear follow-up and resolution plans. •35% reduction in manual process handling across transport planning, transport invoicing, carrier integration, warehouse management, and claims/returns. •Strengthened digital foundation for future scalability and operational excellence. |
| Direct-to-Consumer (D2C) Logistics Project Sweden, Denmark, Norway INITIAL STATE: •New D2C sales channel for Sweden, Denmark, and Norway. •Goal: Sell home appliances via own websites with full service to end consumers. ACTION: •Designed hybrid delivery model: •Outsourced in rural areas. •Insourced in major cities (Stockholm, Copenhagen, Oslo). •Built IT tools: route planning, time-slot booking, full system integration. •Ran RFP, selected best LSPs, negotiated SLA and KPI-based contracts. •Hired and trained new operational teams. •Launched 5+ Value-Added Services (carry-in, installation, old product removal, etc.). RESULT: •Consumer Business Growth: +2% YoY •Net Promoter Score (NPS): 99% (exceptional customer satisfaction) •Coverage: Full national rollout in 3 countries |
Contact me
Sergey Arsenenko
SUPPLY CHAIN | STRATEGY | LEADERSHIP | EXCELLENCE
Phone: +46 70 749 91 76
Email: arsenenkosn@gmail.com
Email: arsenenkosn@gmail.com
